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Shipping, Returns, Conditions of Use and other policies

  • Shipping & Delivery
  • Alaska, Hawaii and Puerto Rico, and APO, FPO and DPO: Shipping is limited to maximum length and girth of 108 inches and weight of 70 pounds.
    APO, FPO and DPO can only be shipped USPS.
    You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Please call customer service to receive an RMA.
  • Privacy & Security
  • The information we learn from customers helps us personalize and continually improve your Crownoutlet experience. Here are the types of information we gather.

    Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
    Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Crownoutlet.com or advertisements and other content served by or on behalf of Crownoutlet.com on other Web sites.
    Mobile: When you download or use apps created by Crownoutlet or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
    E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Crownoutlet.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
    Information from Other Sources: We might receive information about you from other sources and add it to our account information.

    What About Cookies?

    Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device , personalized advertisements on other Web sites, and storage of items in your Shopping Cart between visits.
    The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of Crownoutlet.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Crownoutlet.com products and services that require you to Sign in.

    Does Crownoutlet.com Share the Information It Receives?

    Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Crownoutlet.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

    Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. We may, provide services or sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
    Third-Party Service Providers: We may in the future employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
    Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Crownoutlet.com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
    Protection of Crownoutlet.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Crownoutlet.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
    With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

    How Secure Is Information About Me?

    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
    We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
    It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

    Which Information Can I Access?

    Crownoutlet.com gives you access to a broad range of information about your account and your interactions with Crownoutlet.com for the limited purpose of viewing and, in certain cases, updating that information.

    Conditions of Use, Notices, and Revisions

    If you choose to visit Crownoutlet.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of California. If you have any concern about privacy at Crownoutlet.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

  • Conditions of Use
  • Last updated: May 17, 2016

    Welcome to Crownoutlet.com. Crown Laboratory Inc. dba Crownoutlet.com and/or its affiliates ("Crownoutlet") provide website features and other products and services to you when you visit or shop at Crownoutlet.com, use Crownoutlet products or services, use Crownoutlet applications for mobile, or use software provided by Crownoutlet in connection with any of the foregoing (collectively, "Crownoutlet Services"). Crownoutlet provides the Crownoutlet Services subject to the following conditions.

    PRIVACY

    Please review our Privacy Notice, which also governs your use of Crownoutlet, to understand our practices.

    ELECTRONIC COMMUNICATIONS

    When you use Crownoutlet, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    COPYRIGHT

    All content included in or made available through Crownoutlet, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Crownoutlet or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through Crownoutlet  is the exclusive property of Crownoutlet and protected by U.S. and international copyright laws.

    TRADEMARKS

    Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Crownoutlet Service are trademarks or trade dress of Crownoutlet in the U.S. and other countries. Crownoutlet's trademarks and trade dress may not be used in connection with any product or service that is not Crownoutlet's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Crownoutlet. All other trademarks not owned by Crownoutlet that appear in any Crownoutlet Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Crownoutlet.

    LICENSE AND ACCESS

    Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Crownoutlet or its content providers grant you a limited, non-exclusive, non-transferable, non-


    sublicensable license to access and make personal and non-commercial use of the Crownoutlet Services. This license does not include any resale or commercial use of any Crownoutlet Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Crownoutlet Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Crownoutlet or its licensors, suppliers, publishers, rightsholders, or other content providers. No Crownoutlet Service, nor any part of any Crownoutlet Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Crownoutlet. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Crownoutlet without express written consent. You may not use any meta tags or any other "hidden text" utilizing Crownoutlet's name or trademarks without the express written consent of Crownoutlet. You may not misuse the Crownoutlet Services. You may use the Crownoutlet Services only as permitted by law. The licenses granted by Crownoutlet terminate if you do not comply with these Conditions of Use or any Service Terms.

    YOUR ACCOUNT

    If you use any Crownoutlet Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Crownoutlet does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Crownoutlet Services only with involvement of a parent or guardian. Alcohol listings on Crownoutlet are intended for adults. You must be at least 21 years of age to purchase alcohol, or use any site functionality related to alcohol. Crownoutlet reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

    REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

    Visitors may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Crownoutlet reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

    If you do post content or submit material, and unless we indicate otherwise, you grant Crownoutlet a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Crownoutlet and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that


    you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Crownoutlet for all claims resulting from content you supply. Crownoutlet has the right but not the obligation to monitor and edit or remove any activity or content. Crownoutlet takes no responsibility and assumes no liability for any content posted by you or any third party.

    COPYRIGHT COMPLAINTS

    Crownoutlet respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please inform us at service@crownoutlet.com

    RISK OF LOSS

    All items purchased from Crownoutlet are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    RETURNS, REFUNDS AND TITLE

    Crownoutlet does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Crownoutlet does not take title to the refunded item. For more information about our returns and refunds, please see our Shipping Conditions or email us at service@crownoutlet.com

    PRODUCT DESCRIPTIONS

    Crownoutlet attempts to be as accurate as possible. However, Crownoutlet does not warrant that product descriptions or other content of any Crownoutlet Service is accurate, complete, reliable, current, or error-free. If a product offered by Crownoutlet itself is not as described, your sole remedy is to return it in unused condition.

    PRICING

    "List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on Crownoutlet and other retailers. Certain products may have a "Was Price" displayed, which is determined using recent price history of the product on Crownoutlet.

    With respect to items sold by Crownoutlet, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Crownoutlet is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

    We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

    DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY


    THE CROWN OUTLET AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH  CROWN OUTLET ARE PROVIDED BY CROWN OUTLET ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. CROWN OUTLET MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE CROWN OUTLET, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE CROWN OUTLET, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE CROWN OUTLET IS AT YOUR SOLE RISK.

    TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CROWN OUTLET DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CROWN OUTLET DOES NOT WARRANT THAT THE CROWN OUTLET, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE CROWN OUTLET, CROWN OUTLET'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM CROWN OUTLET ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CROWN OUTLET WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY CROWN OUTLET SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY CROWN OUTLET SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

    CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

    DISPUTES

    Any dispute or claim relating in any way to your use of any Crownoutlet Service, or to any products or services sold or distributed by Crownoutlet or through Crownoutlet.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

    There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

    To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to us at 4350 Temple City Boulevard, Temple City, California 91731. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Crownoutlet will not seek attorneys'


    fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

    We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

    APPLICABLE LAW

    By using any Crownoutlet Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Crownoutlet.

    SITE POLICIES, MODIFICATION, AND SEVERABILITY

    Please review our other policies on this site. These policies also govern your use of Crownoutlet Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

    OUR ADDRESS

    Crown Laboratory Inc.

    4350 Temple City Boulevard

    Temple City, California 91731


    How to Serve a Subpoena

    If you have a subpoena to serve on Crownoutlet, please note that Crownoutlet does not accept service via e-mail or fax and will not respond to the subpoena. All subpoenas must be properly served on Crownoutlet.com, preferably by mailing the subpoena to the above address, registered mail, return receipt requested.

    Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information.

    Notice and Procedure for Making Claims of Copyright Infringement

    If you believe that your work has been copied in a way that constitutes copyright infringement, please submit your complaint at service@crownoutlet.com, with Copyright in the subject line. We respond quickly to the concerns of rights owners about any alleged infringement.

    If you prefer to submit a report in writing, please provide us with this information:

    ·


    A physical signature of the person authorized to act on behalf of the owner of the copyright interest;

    ·

    A description of the copyrighted work that you claim has been infringed upon;

    ·

    A description of where the material that you claim is infringing is located on the site;

    ·

    Your address, telephone number, and e-mail address;

    ·

    A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

    ·

    A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

    ·

    Crownoutlet's Copyright Agent for notice of claims of copyright infringement on its site can be reached at the above address.

    Please note that this procedure is exclusively for notifying Crownoutlet that your copyrighted material has been infringed.